We are continuing with great development progress, talking to various business about their Counterparty integration, working on some exciting upcoming announcements and much more.
In summary, here’s what we’ve been up to this week.
From the Community
In order to separate the responsibilities and decrease dependencies of our components we have completed a major reorganization of our code and GitHub repositories. Our first step was to split the server and client functions and move all commands to
counterparty-cli is a command line interface for counterparty-lib which has three dependencies: Python 3, counterparty-lib and Bitcoin Core.
The counterparty-cli repository is hosted on GitHub, while the documentation will soon become available on our Wiki. More information about this change will be shared in our upcoming development update.
For our this week’s support updates we would like to share with you some common issues and workarounds for accessing Counterwallet.
No login prompt, Counterwallet stuck loading
If you encounter an issue when login into Counterwallet, please make sure you are using a supported browser (e.g. Firefox, Chrome). Empty your browser cache, restart the browser (or start Private/Incognito mode) and try again.
Correct passphrase, “disappeared” addresses (“empty wallet”):
You may need to “reassociate” your addresses with the wallet. it’s a simple operation described in our KB article.
If you get prompted to (again) accept End User License Agreement, that’s most likely because the wallet software was upgraded and it doesn’t “remember” that you logged on before. Accept the license and proceed.
Logged in, but Counterwallet is not responding properly
It could be a misbehaving browser add-on (plugin, extension). Use Chrome or Firefox in Incognito (Private) Mode to make sure no plugins are loaded and then access Counterwallet.io.
Sometimes emptying browser cache (“local storage”) helps with these problems as well.
Error codes in the wallet appear after successful logon (API error codes, timeouts, “?” in place of balance, etc.)
You can also try to access our beta wallet site (https://beta.counterwallet.io) to see if it’s a site- or version-specific problem.
Sometimes these are caused by high load on the servers or software upgrades, in which case you can try later.
“Wrong” passphrase, cannot log in
Passphrases have 12 words in particular order. If Counterwallet responds and claims the passphrase entered is not correct, check the number of words, their spelling and order in which you entered them. Common scenarios are described in this KB article:
In other updates from our support team, you might be interested in our new Knowledge-Base article: How to reparse counterblock database?
That concludes our update for this week. We have some exciting announcements coming up, so stay tuned for that!
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